This FAQs page will be updated frequently.
If you have a question that is not answered below, please leave
a message online. |
FAQs |
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Q1:
How can I find information about a specific BLCUP title?
First, make sure that the title is published by Beijng Language
and Culture University Press (generally, books with the ISBN beginning
in "75619" will be published by BLCUP, although sometimes
we have books in our catalog with different initial ISBN numbers).
Next, go to the search box (upper right-hand corner of every page)
and type in one or two words from the book's title. You can also
type in the author's name or the title's ISBN (International Standard
Book Number), the ten-digit identifying number.
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Q2:
Can I order a title from BLCUP online instead of having to fax
or phone my order in?
BLCUP provides a secure online shopping cart for individuals placing
credit card orders. You need to register a BLCUP ID first, then
login with your ID before ordering titles online. BLCUP's shopping
cart ordering system allows you to order several titles at one
time. |
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Q3:
Will BLCUP ship to my country? Is it possible to make the purchases
using my VISA or Master credit card? What's the cost of shipping
and handling charges? How long it takes to process the order and
ship to my country? |
With the following international
shipping options, BLCUP can ship to virtually any address in the
world.
Shipping options and the estimated shipping time:
DHL Express Courier (averages 2-4 business days)
International Mail Service by air (averages 10-20 business days)
SAL (averages 15-30 business days)
International Mail Service by sea (60-90 business days)
Blcup.com accepts online payment via verified VISA or Master credit
card.
Shipping charges will be calculated within one business day depending
on your package weight, as well as the delivery distance and the
shipping method you selected. Please re-login later with your
BLCUP ID and enter your order center (upper left-hand corner of
every page) to check your order status. You may start payment
when Shipping charges becomes
Confirmed if you agree to pay for the
shipping charges.
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Q4:
Why can’t my credit card pay normally?
If your VISA or Master card in hand is effective, the main reason
is that you have not done the online verification for your credit
card. That is free service provided by the credit card company
to guarantee the secure online shopping for customers. You may
directly request your sending card bank to add this kind of service
by telephone or you can also apply for this service online. In
terms of VISA card, this service is called verified
by visa service, and in terms of MasterCard it is called MasterCard
secure code service. Actually this will provides you with
one secure code to guarantee your personally use of this card,
and to avoid the occurrence of fraud.
Whether secured code service charges
or not ?
It does not charge any fee to increase this service.
Why is the net speed very slow during
the payment?
When you submit your credit card information, the IPS platform
is verifying the identity to the relevant bank through 128 key
encryption. Moreover, if your credit card is issued by an overseas
bank, the network itself will also delay certain time about 10
seconds. |
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Q5:
How to make the secure verification for my payment card?
You can apply for the secure payment verification on line.
The user holding the VISA card may directly enter http://www.visa.com/globalgateway/gg_selectcountry.html?retcountry=1
page to choose your national page to carry on the application.
Usually enter the personal option and then choose visa security
service. Then application is allowed on line. Certainly you can
also use search engine, for instance fill visacard and English
name of your coyntry at www.google.com and carrie on a fast search,
then carrieon visa security search in our country visacard search
engine page. The English customer may directly enter the http://www.visaeurope.com/iusevisa/uk.html
page to apply, the American customer may directly enter the https://usa.visa.com/personal/security/vbv/index.html
page to apply while the Canadian customer may directly enter the
http://www.visa.ca/verified/card_howto.cfm
page
The MASTER card user can directly enter http://www.mastercard.com/us/index.html
to choose the corresponding country to carry on this application
in the page of your nation. Usually choose the mastercard secure
code service option in cardholder service. Certainly you can also
use search engine. For instance, fill in mastercard and your nation’s
English name in www.google.com to carry on the fast search, then
directly seeks secure code or safe shopping online in national
mastercard search page.
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Q6:
How to make payment through a wire transfer from my local bank
to BLCUP account? |
If it is not convenient for you to pay online, please make
payment through a wire transfer from your local bank to the
following account:
BLCUP Account Name:
Beijing Language and Culture University Press
BLCUP Account Number:
0200006209004614147
Bank: Zhongguancun
Branch, Dongsheng Branch Office, Industrial and Commercial Bank
of China, Haidian District, Beijing
Address: FangXing
Building, No.30 XueYuan Road Haidian District, Beijing China,
100083
ZIP/Postal Code:
100083
Tel: 86-10-82303652
Remember you should state BLCUP order number which format is
like 20070328-1113-00000850 on the transfer document. After
doing the payment, you’d better email or fax BLCUP Customer
Service Center the copy of your bank receipt so that we
can prepare the order items in advance.
USD payment routing information through a wire transfer:
Correspondent of Beneficiary's
Banker: JPMorgan Chase ,New
York Branch, New York
SWIFT Code: CHASUS33
BENE Banker's A/C NO:
001043718
Beneficiary banker's name:
Industrial and Commercial Bank of China, Beijing Municipal Branch,
Beijing, PRC
SWIFT Code:
ICBKCNBJBJM
BLCUP Account Name:
Beijing Language and Culture University Press
BLCUP Account Number:
0200006209004614147
Bank: Zhongguancun
Branch, Dongsheng Branch Office, Industrial and Commercial Bank
of China, Haidian District, Beijing
Address: FangXing
Building, No.30 XueYuan Road Haidian District, Beijing China,
100083
ZIP/Postal Code: 100083
Tel: 86-10-82303652
EUR payment routing information through a wire transfer:
Correspondent of Beneficiary's
Banker: Industrial and Commercial
Bank of China, Frankfurt Branch
SWIFT Code: ICBKDEFF
BENE Banker's A/C NO:
0950019000
Beneficiary banker's name:
Industrial and Commercial Bank of China, Beijing Municipal Branch,
Beijing, PRC
SWIFT Code:
ICBKCNBJBJM
BLCUP Account Name:
Beijing Language and Culture University Press
BLCUP Account Number:
0200006209004614147
Bank: Zhongguancun
Branch, Dongsheng Branch Office, Industrial and Commercial Bank
of China, Haidian District, Beijing
Address: FangXing
Building, No.30 XueYuan Road Haidian District, Beijing China,
100083
ZIP/Postal Code: 100083
Tel: 86-10-82303652
Please notice that if you make payment through a
wire transfer, the banks and their branches may deduct handling
charges from the amount of the telegraphic transfer. These charges
can vary by bank and by country. In most cases, the average rate
is 3-5% of the order total amount and those charges of the bank(s)
are expected to be paid by our international customer. |
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Q7:
Where can I get a copy of the full Beijng Language and Culture
University Press catalog?
The full BLCUP catalog in Excel format, consisting of over 12,000
titles, is available free on the BLCUP website. Please visit http://www.blcup.com/index_4.asp
page to download Chinese catalog or visit http://www.blcup.com/en/catalogs.asp
page to download English catalog, which are updating frequently.
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Q8:
How often are the online catalogs updated?
Our website catalog data are updated weekly. Please note that
publication dates and prices are subject to change without notice.
Prices in the catalogs are stated in CNY (Sometimes it is stated
in ￥ or RMB) and valid only for sales transacted on the through
BLCUP website. Not all titles are available for sale outside China.
If you see an error on a catalog page, please contact
the webmaster and the information will be updated in the master
record as time permits - usually, by the next catalog build. |
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Q9:
How to cancel an order that I placed?
Please leave
a message online to inform us of the order number you want
to cancel.
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Q10:
When I tried to send my card number in order to start online payment
on your website, I receive a message saying "A third party
may view my information". Is BLCUP website a secure website?
You saw the message because you were using a third-party payment
service to make payment online. We can ensure you that BLCUP website
IS a secure website while you start payment online with a credit
card. You will be connected to a secure payment site operated
by CAPINFO. Your payment details will be securely transmitted
to the Bank for transaction authorization using 128-bit SSL encryption.
It's not necessary to encrypt all web pages that have not relationship
with payment online. |
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